Dealing with Dishonoured Receipts or Cheques

Very occasionally a receipt or cheque received from a customer may be dishonoured (bounced). The consequences are:

The system deals with these with a simple click of a button.

From the Income menu, select Receipts and Deposits.

Income - Receipts and Deposits

All received payments within the selected date range are displayed. The list may be filtered by a particular customer, bank account or document type if required

Locate the particular receipts and on the Action Menu simply click on the VOID button; a confirmation box is presented. Confirm the transaction and the receipt is reversed.

Both the original receipt and the reversal are shown in the bank account to allow for accurate bank reconciliation. The receivable amount is also reinstated in the Customer account, and the original invoice appears as an open sales invoice again.

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